Agent Deployment Error
Hi Everyone,
Really struggling to get the K1000 agent deployed to end point devices. I've read through numerous topics here in an attempt to resolve my issues, but alas I am not having any luck. Here is the error message I am getting:
STEP 2: AUTHENTICATION - SUCCESSFUL
Opening pipe to service
IN: pipe_open(\KBRemoteService, 7098287)
Sending commands
Commands: //k1000.domain.local/client/agent_provisioning/windows_platform/agent_msi_provision.bat k1000.domain.local client ampagent-7.0.763-x86.msi k1000.domain.local
Sending login credentials
Login: DOMAIN\svc-k1000
[MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 015] Executing MSI installer.
C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i "\\k1000.domain.local\client\agent_provisioning\windows_platform\ampagent-7.0.763-x86.msi" HOST=k1000.domain.local
C:\Windows\TEMP>echo off
MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
Access is denied.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 092] AMP is not connected.
[MSGCODE: 095] KUID value not written by MSI installer
[MSGCODE: 100] End agent_msi_provision.bat processing.
OpenService - NT_STATUS_OK
StopService - NT_STATUS_OK
DeleteService - NT_STATUS_OK
CloseServiceHandle - NT_STATUS_OK
CloseSCMHandle - NT_STATUS_OK
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$
STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
[04/05/17 02:57:12 PM] End of remote communications.
[04/05/17 02:57:12 PM] End provisioning run.
I have the appropriate GPOs deployed that should allow this to be deployed, but i'm totally stuck!
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Answers (1)
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Posted by:
Nico_K
7 years ago
the main issue is this here:
C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i "\\k1000.domain.local\client\agent_provisioning\windows_platform\ampagent-7.0.763-x86.msi" HOST=k1000.domain.local
C:\Windows\TEMP>echo off
MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
Access is denied.
Check if you are able to access this file (if not, open a ticket)
Check that the user you are using to deploy does not run in admin approval mode
Since you are already using GPO I really suggest you to deploy the agent via GPO this solves multiple networking and accessing issues.
Follow this article: https://support.quest.com/kb/133776
Check if you are able to access this file (if not, open a ticket)
Check that the user you are using to deploy does not run in admin approval mode
Since you are already using GPO I really suggest you to deploy the agent via GPO this solves multiple networking and accessing issues.
Follow this article: https://support.quest.com/kb/133776
