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Allow Users To Access And Search Archived Tickets

Is there a way to allow users to access and search Archived Tickets. Essentially function like the Knowledge Base. We are running KACE 6.4
Asked 7 years ago 1638 views
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Answers (1)

Answer Summary:
Posted by: JasonEgg 7 years ago
Red Belt
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Top Answer

To give this permission to a role, go to Settings > Roles > [role to edit]. Click on the Service Desk (or Help Desk) section and set "archive" to "read"
 
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