H!

We started out using the k1000 for mostly software deployment. We are getting close to using the service desk, but we don't want to go through 800 assets and assign users to them. When we imported the users into kace we also added their samaccount name as one of the custom fields as that is also what shows as the "last logged in user" when looking in inventory.

Is there a way to match last logged in user to user accounts and then assign that user to the device?
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If you are on a 7.x or 8.x SMA you could use the device assignment option in General Settings

Otherwise you will need to work out a ticket rule to copy the user into the asset record

Answered 02/05/2018 by: Hobbsy
Red Belt

  • Great! We didn't even know this was a thing!
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