How do I get Adobe Acrobat DC (2015) to show up in License Compliance in KACE 1000?
If I go to a computer (Device) that I know Adobe Acrobat DC (2015) is on I can see the program and all the computers it is installed on. However in the License Compliance part of KACE 1000 I can only see Adobe Acrobat DC which only applies to Adobe Acrobat DC (2017) or the Creative Cloud download of Adobe Acrobat DC. Does anyone know how to get the Adobe Acrobat DC (2015) to show up in the License Compliance section of KACE 1000?
3 Comments
[ + ] Show comments
-
I have this same problem, did you find a solution? - agahlbeck 6 years ago
-
No. I was working again on it today and can't seem to figure out a way to track it through Kace. If you find the answer please respond here to let me know. Thanks - JZeigler 6 years ago
-
It is now showing up, it is cataloged as Software Catalog Detail: Acrobat DC 15.x. Just added it to the licenses and it is now reporting properly. - agahlbeck 6 years ago
-
Do you mind if I ask what catalog version you are on? - JZeigler 6 years ago
-
That's great they have added it but it is not seeing all of devices that have this application on it. Very much appreciate you letting me know that it is in the catalog now. Thank You agahlbeck - JZeigler 6 years ago
-
We are running version: 7.2.101. This is the way I have it setup. Originally Adobe was labeled as "Acrobat DC 15.x Standard" and pulled the versions with no problem. I guess when Adobe released a newer version of 2015 Kace is seeing it as "Acrobat DC 15.x". So I have a license asset named Acrobat DC Professional and attached them to it. Now when I look at my License Compliance I see every version of 2015 installed along with the license count. It is a pain but it works. - agahlbeck 6 years ago
-
Thanks again. I believe their update to Kace Software Catalogue has fixed my issue. - JZeigler 5 years ago
Answers (0)
Please log in to answer
Be the first to answer this question
