Is it possible to insert explanatory text fields into a User UI queue screen?

Question

One department wants a queue, but they want to insert explanatory text onto the User UI screen near the appropriate fields on the form. For example:

If outside services are needed, whose budget will pay for it?

This includes printing, translation, mailing, or other external vendor services.

____________________________ (drop-down)

Answer

Yes use custom fields set to read only and added to the template.

If you want to change the text in the same location you may need to use a ticket rule to update the text based on a selection in the ticket.

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