K1000 - Internet access stopped working?? Patches are not getting downloaded...
Hi
Internet access has stopped working suddenly on K1000. Dashboard is not shwoing a latest articles and when try to update a software catelog getting a error as below.
[Fri Oct 24 14:46:45 BST 2014] [notice] ksamupdater - Checking for updates to Software Catalog ...
[Fri Oct 24 14:46:45 BST 2014] [notice] ksamupdater - curl error (56) : Received HTTP code 407 from proxy after CONNECT
[Fri Oct 24 14:46:45 BST 2014] [notice] ksamupdater - Failed to contact Dell.
[Fri Oct 24 14:46:45 BST 2014] [notice] ksamupdater - Complete.
We have a K2000 prodcut, which is using a same credentials to access the Internet and that is working fine now.
Can you please advise?
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Answers (2)
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Posted by:
cblake
9 years ago
Most likely there is a firewall or service blocking a required site. https://service.kace.com is a critical one; check http://www.kace.com/support/resources/kb/solutiondetail?sol=118543 for other important whitelist sites.
You can test internet connectivity very easily- if the news feed on your Home module is not empty, you have connectivity.
Comments:
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News feed is emapty in K1000 while Feed is working in K2000 box. Bot boxes sharing the same Internet connection. - raxit.patel 9 years ago
Posted by:
raxit.patel
9 years ago
Issue is resolved. It was a bug in the system 6.0. System Updated to recent server version 6.2 and Internet access is back.