KACE Product Support

I have KACE 1K and I have created two organziations. The goal is to have the two organizations, one for the help desk and one for the administators. The HD organization will only have the client OS types (Windows 7, XP, etc). The admin organization will only have the server OS types (2003, 2008, etc). I am attempting to do this seperation by using the LDAP filters by OS types. However, when I test my filter it shows that everything is successful with 0 results. Here is one of my attempts (I have many other search scripts that dont work) :

OK: Connection Successful.
OK: Setting Protocol Version 3 Successful.
OK: Setting LDAP REFERRALS Option 0 Successful.
OK: Search Bind using LDAP supplied credentials Successful.
Applying search filter [(&(name=*)(operatingsystem=*Windows*))]
OK: LDAP search (with filter [(&(name=*)(operatingsystem=*Windows*))]) Successful.
OK: LDAP Search successful with 0 entries found.
OK: LDAP Test Successful. Closing connection.

I have tried the search in the  entire AD tree and only in an OU but no success. Has anyone been able to do this successfully? Anyone have any suggestions on how I can get this to work?

Thanks.