Mangled   in tickets using Office 365
Hi we use office 365 so cannot follow the this http://www.kace.com/uk/support/resources/kb/solutiondetail?sol=SOL115897 Has anyone that uses the kbox helpdesk along with Office 365 been able to get the helpdesk tickets to be delivered plain text?
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Posted by:
smalls
10 years ago
Connecting to PowerShell for Office 365
Link: http://help.outlook.com/en-us/140/cc952755.aspx
Then use the following commands worked for us.
Set-CASMailbox -Identity <email of account> -PopMessagesRetrievalMimeFormat 0
Set-CASMailbox -Identity <email of account> -ImapMessagesRetrievalMimeFormat 0
Set-CASMailbox -Identity <email of account> -PopUseProtocolDefaults $False
Thanks to MichaelMc for the 3rd command.
Comments:
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The above two commands were not enough in my case. In another post on these forums, I found a third command, which did the trick for me. I'm posting it here so they are all in one place:
Set-CASMailbox -Identity 'Mailbox of service desk' -PopUseProtocolDefaults $False
PS: how do you do that codeblock box? Is that documented on the site anywhere? - MichaelMc 8 years ago-
When typing an answer you can select the heading type and in the drop down menu you will see "code". That gives you the code box. I have also updated the answer to include your command.
Thanks. - smalls 8 years ago
Posted by:
avalance
8 years ago
For anyone using Exchange 2010:
Problem's source were Exchange's Protocol properties:
- Go into EMC
- Goto Server Configuration --> Client Access --> on tab POP3 and IMAP4 (whichever you use or have) open up protocol properties. Under tab "Retrieval Settings" you can specify the MIME-format to be used. HTML + Text was my change
Be sure to restart the services before testing.