KACE Product Support

My way is - 

(1). Create Patch smart laber via Home › Label Management › Smart Labels (patch name contains xxx). 

(2). Configure Security › Patch Management › Subscriptions page

All windows in inventory

Disable mac

locales: En Ja

OS patches: all 

typesImpact: All

Applications type: All

Publishers: All

Impact: All

labels: Created labels in step1

uncheck inactive superseded patches

check detect disabled patches

(3). Navigate to Admin (System) view - Settings › Control Panel › Patch Download Settings - run now

(4). After patch downloading. navigate to Security › Patch Management › Catalog and find there is still no patches displayed. :( 

I check patch download log and find 

[Tue Apr 5 4:00:19 PDT 2016] [notice] Network connectivity checks failed on the following urls: go.microsoft.com/fwlink/?LinkID=74689 Response Code:[Tue Apr 5 4:00:19 PDT 2016] [notice] To: ning.chen@symbio.com from:ning.chen@symbio.com subject : K1000 - Patch Download Failed Msg: Network Connectivity checks performed on the following urls failed:go.microsoft.com/fwlink/?LinkID=74689 Response Code:

Inorder for the patch downloads to work, it is necessary for the K1000 server to reach these urls.

Please check your network configuration to verify nothing is blocking access to the above mentioned urls.

Hint: If proxy server is being used, you might have to add an exception for these urls.Please check the server logs for more information. 

I also check server error and find 

[Tue Apr 05 01:35:59.989232 2016] [proxy_fcgi:error] [pid 1783:tid 34460493824] [client 172.16.46.43:64285] AH01071: Got error 'PHP message: PHP Warning: trim() expects parameter 1 to be string, array given in /kbox/kboxwww/include/common_tiny.inc on line 365\n', referer: http://kbox64/adminui/settings_patch.php[Tue Apr 05 02:15:12.899231 2016] [proxy_fcgi:error] [pid 1784:tid 34460497920] [client 172.16.46.43:59189] AH01071: Got error 'PHP message: PHP Warning: trim() expects parameter 1 to be string, array given in /kbox/kboxwww/include/common_tiny.inc on line 365\n', referer: http://kbox64/adminui/patch_panel.php[Tue Apr 05 02:17:57.480393 2016] [proxy_fcgi:error] [pid 1783:tid 34460496896] [client 172.16.46.43:59230] AH01071: Got error 'PHP message: PHP Warning: trim() expects parameter 1 to be string, array given in /kbox/kboxwww/include/common_tiny.inc on line 365\n', referer: http://kbox64/adminui/settings_patch.phpfind: /kbox/var/uploads/inventory_*: No such file or directory Do you know the root cause about my both questions?