/build/static/layout/Breadcrumb_cap_w.png

Need to create a ticket queue based on regions

Hi team,

            I need a help to create a ticket queue based on regions(We have multiple region), that tickets can be accessible only by that region "Admins".

             Can any one share a query to achieve this. I'm totally new to this helpdesk ticketing.

Thanks.

1 Comment   [ + ] Show comment
  • Not to sound rude, but if you're having to ask about creating user group labels, and such like you are in this thread, you need to speak with your employer about getting you some jump start training or kace boot kamp training. - brianfulcher15 7 years ago

Answers (1)

Posted by: chucksteel 7 years ago
Red Belt
0
I'm not sure what you kind of query you think you need. In order to setup queues you go into Service Desk, Configuration, Queues and create them. For each region create labels for the users that can be owners and submitters and then assign those labels appropriately. 

Have you read the administrator manual on queue configuration?

Comments:
  • How to assign the user labels to that ticket queue. Do you have any idea, I'm new to this - Raja Frost 7 years ago
    • Browse to Settings, Users. Find the users and then click Choose Action, Add Label (if the label doesn't exist) or Assign Label (if the label already exists). - chucksteel 7 years ago
    • Assigning labels to the ticket queues in done in the queue configuration page. - chucksteel 7 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ