Prevent K1000 from sending emails to an address list
We have a lot of services that send logs. I would like all daily reports from AV, Backup, and Event Monitoring systems to send the report to the helpdesk so we have a record that these items have been reviewed. I do not want the K1000 to send back emails to the services email addresses because most of them do not exist or are from an outside provider. It will just create a mail loop.
I saw in Version 8 that there is an option to add email addresses to ignore, but I do not want to prevent the addresses from creating a ticket. I just do not want the sending address to get the emails on the activities.
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Posted by:
chucksteel
6 years ago
I can think of a couple of options.
Separate Queue - Create a separate queue for these types of reports/logs and configure the queue without any notifications to the submitter.
Rules - Create a rule that if the sender is one of the indicated email addresses, change the submitter to a fake user that doesn't have an email address. Make sure this rule runs before any other notification rules.
Personally, I would probably setup a separate queue.
