Program doesn't run: Kace K1000
Hi,
I install and deploy suceessfuly the package Dragon Naturally 13 on a machine by Kace K1000, but I can't run the program. When I double click on the shortcut nothing happens.
What's the problem? Can you help me please?
Thank you!
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Answers (1)
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Posted by:
h2opolo25
8 years ago
Can you provide more information?
What are the troubleshooting steps that you have taken thus far?
Have you tried rebooting? (IT 101)
Have you looked at the Task Manager to see if the program is running?
Have you tried doing a repair from Programs and Features?
Event Log entries?
Was it a Managed Install or User Console Library install?
What parameters did you use?
Did you consult the all mighty oracle? (Google)
etc........
Comments:
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Yes I have reboot computer. When I look the Task Manager, I see Problem Report Windows (32bits) and when I go to maintenance center, it shows me 1603 A fatal error occurred during installation. - moba-junior 8 years ago
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Well there you go. Your installation did not complete successfully. Look through your logs and see if you can enable verbose logs on the install to get more information about why it's not installing correctly. - h2opolo25 8 years ago
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When I look the KAgent.log, it shows me:
[2015-08-04.14:24:01][KDeploy:DoesTokenHaveLSAPriviled] DoesTokenHaveLSAPriviledges returning: 1
[2015-08-04.14:24:01][KDeploy:KLaunchClientImpl::Launc] KLaunchClientImpl::LaunchInSession cmd=[C:\ProgramData\Dell\KACE\downloads\8545\setup.exe /s /v"TRANSFORMS=setup.MST /qb"] path=[C:\ProgramData\Dell\KACE\downloads\8545]
[2015-08-04.14:24:01][KDeploy:KLaunchClientImpl::Launc] KLaunchClientImpl::LaunchInSession - CreateProcessAsUser returned successfully
[2015-08-04.14:24:07][KDeploy:KLaunchClientImpl::Proce] KLaunchClientImpl::ProcessResults - End
[2015-08-04.14:24:07][KUserAlert:KUAApp::Run ] KUserAlert: Mkrfile for EXIT found, closing
[2015-08-04.14:24:07][KUserAlert:KUAApp::Run ] KUserAlert: closing, wait 1 sec and delete files
[2015-08-04.14:24:09][KDeploy:CDeployController::Run ] KDeploy Sending success to server: FS[none],MI[8545,]
[2015-08-04.14:24:09][KDeploy:CDeployController::Repor] FS - (empty), MI - (8545,)
[2015-08-04.14:24:10][KDeploy:main ] KDeploy ----- Ending KDeploy.exe -----
[2015-08-04.14:24:10][runkbot:KLaunchClientImpl::Proce] KLaunchClientImpl::ProcessResults - End
[2015-08-04.14:24:10][runkbot:ProcessOps_LaunchProgram] runkbot ----- completed -----
[2015-08-04.14:24:10][runkbot:main ] runkbot ----- Exiting runkbot.exe -----
[2015-08-04.14:24:10][pluginRunProcess:KLaunchClientIm] KLaunchClientImpl::ProcessResults - End
[2015-08-04.14:24:10][pluginRunProcess:LaunchProcess ] pluginRunProcess ----- Returned 0 -----
[2015-08-04.14:24:10][pluginRunProcess:LogDebug ] Exit code from 'runkbot' '6 1287144000 -noLogUpload': 0
[2015-08-04.14:24:10][AMPAgent:kpiKmsgrMsgDoneCallback] KACE Agent Lib: main: kpiKmsgrMsgDoneCallback: msgIdDone=800260, statusCode=0
[2015-08-04.14:24:15][AMPAgent:ConnectionSetEvents ] Running on thread 54c
[2015-08-04.14:24:15][AMPAgent:ConnectionSetEvents ] Setting connection callback for WRITE
[2015-08-04.14:24:16][AMPAgent:ConnectionSetEvents ] Running on thread 54c
[2015-08-04.14:24:16][AMPAgent:ConnectionSetEvents ] Setting connection callback for - moba-junior 8 years ago -
It shows me a problem of configuration. It tells "natspeak is incompatible" - moba-junior 8 years ago
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what command are you using to install?? - jleitsch 8 years ago
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setup.exe /s /v"TRANSFORMS=setup.MST /qb" - moba-junior 8 years ago
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I install Dragon by calling the MSI file directly.
You could try.
msiexec /I "Dragon NaturallySpeaking 13.msi" /passive /nerestart TRANSFORMS=setup.MST
To further troubleshoot try adding Logging to you command
setup.exe /s /v"TRANSFORMS=setup.MST /qb /L C:\LogFIle.txt" - jleitsch 8 years ago-
Bare logging is next to useless. Always use verbose logging:
/L*V [path_to_and_name_of_log_file] - anonymous_9363 8 years ago-
It shows me a problem of configuration. It tells "natspeak is incompatible" - moba-junior 8 years ago
