/build/static/layout/Breadcrumb_cap_w.png

Remove the survey frm Service Desk

How do I get it to stop sending the survey.  I had it off and then updated to 6.4 and now it's back.  I don't see where to turn it off.


Thanks,


2 Comments   [ + ] Show comments
  • This should be present within the ticket queue customization area. Set the survey to hidden and it should show up. I wrote a blog post about creating a customer satisfaction survey based on the critical dimensions of s service based industry. Feel free to check it out if it helps you. - Jbr32 8 years ago
  • Thank you. the Survey is hidden, but I still receive the e-mail for the survey. So is it a bug or have I done something wrong. - anaccarato 8 years ago
    • Check your email on events setting in the queue configuration. - chucksteel 8 years ago

Answers (1)

Posted by: Hobbsy 8 years ago
Red Belt
0
This is a known issue with 6.4, although you mark the Survey field in the ticket layout as Hidden, it is not actually removed from the tickets. Raise a ticket with support to see if the later versions of the K1 will resolve this issue

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ