Some users can't login
I am pretty new to Kace and just recently rolled out Service Desk to my users. I have LDAP set up for my K1000 for user login. Most of my users can log in without issue. But a few can't, getting "Login Failed: Incorrect LDAP user name or password." error.
I verified that they are listed users and forced a sync. The ones with this issue said it has been about a month since they changed passwords (we force a change at 3 months).
Any ideas on how to resolve this?
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Posted by:
jknox
8 years ago
There isn't a sync that happens with the K1000 and LDAP as the credentials are authenticated against your LDAP server when a user logs in.
That said, I'd check the LDAP group that affected users are in to make sure that your LDAP query includes them. I'd also suggest submitting a support ticket so KACE can take a look.
That said, I'd check the LDAP group that affected users are in to make sure that your LDAP query includes them. I'd also suggest submitting a support ticket so KACE can take a look.
