Ticket rule to close ticket on resolution entry?
Anyone have a ticket rule that will close a ticket when a tech enters a resolution into the resolution field?
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Posted by:
GillySpy
12 years ago
That would be a rule based on this faq that looks at HD_TICKET_CHANGE_FIELD.FIELD_CHANGED='RESOLUTION' and then has an update that closes the ticket
Posted by:
James@Grow
12 years ago
I really have no idea where to begin with this. Crazy is that if I run the wizard and look for tickets not closed, and Resolution is not null (meaning nobody has entered a resolution), I still get a list of non closed tickets that have nothing in the resolution field.
Posted by:
GillySpy
12 years ago
The Resolution will never be null. When empty it will be RESOLUTION=' (empty string)
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