Versions of Microsoft Office not showing up in the Software Catalog
Hello,
I recently changed appliances, and when I had the old appliance, the versions of Office showed up with a count and was able to count that against the licensing. Now, some of the versions of Office are showing up in Software, but not showing up in The Software Catalog at all. I can't figure out why it isn't working.
Has anyone seen this issue before?
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Answers (1)
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Posted by:
StockTrader
8 years ago
Hello,
check if the Software Catalog is update on the appliance: you can have a look in Settings-> Server Maintenance
The process that is collecting the data used by the Software Catalog from the devices runs every 24h normally so it may take time to get all the data.
Forcing manually the inventory does not force this process to run.
I hope this helps.
Regards,
Marco - StockTrader
Comments:
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I just ran that now. I will let you know tomorrow what I find out! - zgillette 8 years ago
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I just checked this morning and that version of Office is not there yet. - zgillette 7 years ago
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As an update: One version showed up (Office 2010 Professional Plus, but the Office 2010 Standard has still not showed up. - zgillette 7 years ago
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Hi,
At this point I think you'd contact the support.
Regards,
Marco - stocktrader - StockTrader 7 years ago-
Yeah, I have a ticket open with them now. No answer on why this is happening. - zgillette 7 years ago
