Windows 10 Computers not Showing in Inventory
We have over 20 new Windows 10 computers that were installed probably 2 months ago.. On the Kace, 1000 under Inventory Devices, if I search by IP, I see the old computer name, not the new computer name. Why wouldn't it be showing the new computers? Should I delete the old ones? Thanks!
2 Comments
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i had a problem like that, i used "gpupdate /force" on the cmd and the problem was solved. - Joser 6 years ago
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We have the same issue. Will try the cmd prompt. Thanks. - meganejohnson 6 years ago
Answers (3)
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Posted by:
DaveMT
6 years ago
They should auto update reflecting the new OS. What version of KACE are you running?
I would suggest checking the C:\ProgramData\Quest\KACE\amp.conf file to ensure it is populated.
You can also either manually or use group policy to have each PC run a script to retrust the system with the KACE server ("C:\Program Files (x86)\Quest\KACE\amptools.exe retrust") followed by an amptools restart.
I would suggest checking the C:\ProgramData\Quest\KACE\amp.conf file to ensure it is populated.
You can also either manually or use group policy to have each PC run a script to retrust the system with the KACE server ("C:\Program Files (x86)\Quest\KACE\amptools.exe retrust") followed by an amptools restart.
Posted by:
akmagnum
6 years ago
Have you installed the agent on the new win 10installation?
Is Machine the Showing online when you search by IP ?
Posted by:
Janet
6 years ago
Just because I see other people having this problem and it might help them (and please don't laugh), I figured out why I was not seeing my new computers. I had exceeded the maximum number of devices. Once I deleted some old devices, it began discovering the new computers. Thanks for everyone's comments!