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Join the new KACE Service Desk Virtual User Group

KACE Service Desk Virtual User Group

Are you a Service Desk User? If you are interested in joining a KACE Service Desk Virtual User Group - for and by KACE SMA users - let us know by dropping us a quick email here: KACEServiceDesk@quest.com. If there is enough interest in forming this group, you will be contacted with the details soon. Thanks in advance for your interest!

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How to manage your imaging project with KACE this summer!

Several of you were not able to attend the inaugural meeting, so we are providing the link to the recording, as promised. Many thanks to Beth and Peter for their excellent presentation: “How to manage your imaging project with KACE this summer!” The detailed explanations of both the “how to’s” and the re-imaging results will be extremely valuable to many group members this summer and in the future. 

How to manage your imaging project with KACE this summer! -20180726 1702-1
Recording date: Thursday, July 26, 2018 1:02 pm
 Eastern Daylight Time (New York, GMT-04:00)
Panelist Information:  
Duration: 51 minutes

Re-imaging your systems with limited IT resources?  

Join our webcast where Beth Skrobanski and Peter Small from Albemarle County Public Schools will talk about how they are tackling this challenge with the KACE Systems Deployment Appliance (SDA).

They will share tips on how they are using the KACE SDA this summer to re-image up to 15,000 systems across 27 schools with a limited time window.

Learn how to use your KACE SDA to tailor your imaging needs to meet your SLA's in a timely manner without the drama!

Join us for a live webcast and discover how to:

• Streamline your Windows 10 migration
• Analyse your existing hardware and software
• Track your project and report on the status
• Migrate user data and configurations
• Save time and resources

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Register now for KACE UserKon Europe!

Register now for KACE UserKon Europe 

November 13-14 at Les Jardin de Marais, Paris

KACE UserKon is the only conference specifically for KACE users. 

Find out more and register

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How SMA users can use other KACE tools to make life easier

Check out this succinct article from James Rico to get you thinking about other tools that may help make it easier to do your job.

KACE, Does More Than You Know

James Rico | June 14, 2018

The KACE Systems Management Appliance has been around for quite a while and most people probably know we do endpoint systems management. Yes, we can manage your desktop, and servers. However, you may not know all the other things KACE has to offer.

KACE Cloud Mobile Device Management allows you to manage Android and IOS devices. Now you can inventory, provision, and manage mobile devices. You can also directly integrate these devices straight into the KACE Systems Management Appliance for total lifecycle management. This allows you to manage all your endpoints from a single pane of glass, effectively.

With the KACE Systems Deployment Appliance (SDA) you can provision laptops, desktops, and servers. We support Windows and Macintosh operating systems. Are you planning to migrate from Windows 7 to Windows 10, the KACE SDA will simplify the process. With the KACE SDA you can automatically pull a user state, re-image the system to Windows 10 and push the user state back down to the device. The KACE SDA also supports Multicasting to help speed up  those large imaging projects. With our hands free network based imaging process you can remotely image systems without leaving your desk.

KACE Privilege Manager for Windows will get you to a least privileged environment quickly.  By keeping administrative privileges away from standard users, you can add another layer of defense to your security posture. With KACE Privilege Manager you can easily discover and remove users from the local admin group. Then you can create whitelist rules to automatically elevate any processes you select, helping to keep those service desk calls to a minimum.

KACE Desktop Authority (DA) can simplify and secure users virtual workspace. With our patented validation logic, you can dynamically and selectively target things such as drive mapping or printer setup. So when a person moves to another location they are automatically mapped to the correct printer. KACE DA can take those GPO type tasks and make them simple to configure. It can also help manage USB and port security, helping you keep your companies data safe. With Expert Assist, you can provide your end users remote desktop support, while utilizing its robust management tools.

KACE has a solution for every point in the systems lifecycle from provisioning to retirement, KACE has you covered.

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KACE Systems Management Appliance (K1000) version 9.0 is now generally available to customers!

We are pleased to announce that KACE Systems Management Appliance (K1000) version 9.0 is now generally available to customers! 

This release encompasses several of the top requested features from KACE UserVoice..

New Feature Highlights

SMA 9.0 adds many enhancements, including the following top requests:

·        Service Desk, Assets, & Inventory/Agent Dashboards - See the best widgets, links and newsfeeds at a glance all together in one place

·        Automated Service Desk Ticketing - Enable specific alerts to automatically create Service Desk Tickets.

·        Software License Harvest Assistance - Easily detect and take action to remove seldom used software. 

·        Expanded HW warranty support - Built in warranty updates for HP and Lenovo computers added to existing Dell warranty updates.

·        Printer Management Templates - Takes the work out of setting your SMA to notify you of low toner, paper jams, fuse issues, and more. 

·        Agent relay tunnel - Designate one remote agent computer to perform agentless discovery, provisioning & more using WinRM, SSH, & SNMP.

·        IT Process Automation - Daisy chain task payloads like scripts, MI’s, and patch jobs

·        Common Task Calendar - Global view of events such as: Managed Installs, Patching, Script, OVAL and more.

·        Multiple Console Themes - Choose between three options for the user interface that best suits you.


Please review the Release Notes on the Support Portal for more details

You will also notice that SMA 9.0 is noticeably faster - so, upgrade now to take advantage of all these great new features. As alway, thank you for being a member of ITNinja and the KACE community!

Many Thanks,

Your KACE Product Management Team



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