So last year I wrote a blog suggesting that you could use the Useful Links section of your KACE end user console as a Service Catalog.                    Ke8cOn.png

By creating task specific queues in Your KACE servicedesk, you can present your end user with a custom ticket layout for them to make requests i.e. Office moves, New Equipment requests etc


This is presented in the Useful links section by capturing the URL for a new ticket screen in the Useful Link

To refer back to that original post, click the link below, I believe all of its content still works

But did you know that you can also do exactly the same thing with a process??!!

If you want your end user to not only log a single ticket, but also set a process in motion then carry out the following steps.

  • First create your process, setting up all of the ticket stages that are required
  • Next change your URL for your kace box view from <KACE_BOX_NAME>/admin to <KACE_BOX_NAME>/adminui
  • Then start your process within your KACE box and capture the complete URL that is displayed when opening the initial process ticket
  • Finally create your Useful link and use that URL as the link


And there you go, clicking on that useful link starts the process running

Check out my other IT Ninja Blogs here

Or visit our homepage here for more KACE information, hints and tricks