By creating task specific queues in Your KACE servicedesk, you can present your end user with a custom ticket layout for them to make requests i.e. Office moves, New Equipment requests etc
This is presented in the Useful links section by capturing the URL for a new ticket screen in the Useful Link
To refer back to that original post, click the link below, I believe all of its content still works
But did you know that you can also do exactly the same thing with a process??!!
If you want your end user to not only log a single ticket, but also set a process in motion then carry out the following steps.
- First create your process, setting up all of the ticket stages that are required
- Next change your URL for your kace box view from <KACE_BOX_NAME>/admin to <KACE_BOX_NAME>/adminui
- Then start your process within your KACE box and capture the complete URL that is displayed when opening the initial process ticket
- Finally create your Useful link and use that URL as the link
And there you go, clicking on that useful link starts the process running
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