KACE Product Support Question
10.9.2 Mavericks Not Updating Agent
Updated to 6.0 yesterday and used two of our department groups in KACE as a test. One group has 35 Dell PCs, the other has 15 Macs and 1 Dell PC.
I found that all of the PCs updated with no issues, not surprising. The Macs on the other hand had an issue. Any of the Macs running 10.8.5 or below updated the agent fine. Any of them running 10.9.2 refused to upgrade and in addition stopped checking in once added to the list of upgrades.
Basically the issue is:
-Mac "xyz" running 10.9.2 running the 5.x version of the agent is checking in fine
-Add machine "xyz" to list of devices to update agent version to 6.0.1079
-Go to inventory to see details on "xyz" and click to Force Inventory to force client to check in and update agent
-Machine "xyz" never checks in again despite stopping/starting ampagent or rebooting
The only way around this is to do a manual install of the 6.0.1079 agent which is not a viable solution as we have ~200 Macs in our environment running 10.9.x.
Anyone else running into this issue?