04/12/2019 83 views

I have selected the proper "Email on events" pieces I want and have also entered a default value into the CC list field.  But, the user is never added when the ticket is created or opened and saved again.  There has to be a setting I am missing.  This is a Kace Systems Management Appliance 9.0.

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  • Are you talking about adding users to the cc list when they are copied on an email sent to the queue?

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