KACE Product Support Question
Agent does not report information about client
While setting up a routine MI, I came across a machine whose agent is not reporting properly. It doesn't show all the info... Just partially. Yet, AMP is connected. Here's a screen shot:
I thought that was weird, so I uninstalled the agent and reinstalled. Same thing, and now I had an extra entry within my inventory list. I tried again, this time uninstalling the agent, then removing HKLM-Software-Dell-Kace thinking something was left behind (but the entry looked empty...) I also removed the directory left behind at Program Files-Dell. Rebooted, and reinstalled the agent. No change, and now I have three entries.
I then did the same process of uninstalling and removing the leftovers, and then deleted the entries from the Inventory screen, thinking maybe something in the K1 database was goofy. No change.... Machine entry shows, but information is (very) incomplete and I can't push software.
I assume this is a machine problem... But I'm not sure what else I can remove on the machine to give a clean install of the client. Any ideas anyone?