An asset already exists Version: 6.0.101863
After upgrading to Kace v.6.0 on K1000 box we are now experiencing issue with Asset where error message "an asset already exists" when we select a different phone model with the inventory field we have set.
Has anyone got this issue with Version: 6.0.101863
4 Comments
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We have the same issue when trying to edit a computers location or the user assigned - dalook 9 years ago
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Have you got a workaround on this? or solution? - hjansari 9 years ago
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no was told by support to just make a change to the Asset name and re save. but that does not keep our history of our asset. - dalook 9 years ago
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We have the same issue. We are speaking with an KACE engineer and it is a bug. Call KACE and ask for the fix. - jmurray 9 years ago
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No fix as yet, might be available on next release or service pack.. - hjansari 9 years ago
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So are you saying, that if you have a Computer asset that has fields for Location and Assigned User, and those fields are also assets, then you cannot change the location or user in the computer asset without creating a duplicate asset for the computer? - H2OFan 9 years ago
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Depends how you have setup the Assets within K1000. You cant have same duplicate name apparently. - hjansari 9 years ago
Answers (1)
Answer Summary:
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Posted by:
cblake
9 years ago
Same names aren't allowed for multiple assets of the same type. Trainers generally recommend using the serial number as the asset name and mapping field for computers.
