Disable the "Also close parent " field by default , in the Kace SMA child tickets

The below field is always enabled in the child tickets.

So I have to keep reminding the owners to uncheck this

field before closing tickets. Because The owner of the

parent tickets needs to do some verifications before closing on his side.

But some keep forgetting and this ends up closing both theĀ 

parent and child ticket.

For the life of me, I can't find a way to keep this unchecked by default.

Any help ninjas?


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Answers (1)

Posted by: walkerl 5 months ago
Senior White Belt

Also seeking an answer

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