approving authority need to allocate ticket owner
Hey,
in one of our queue we've got the problem, if someone creates a ticket, there should be send an email to two people, and they need the ability to change the ticket owner. I've contacted our local Support but they can't help me with that kind of problem.
I know this is kind of special but our CEO persists on this feature.
Is there someone who realized something like this before? I don't have a lot of experience with customized ticket rules and in my opinion, this is a hard one.
Best regards
2 Comments
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So you need an email on ticket logging sending to two people? Is it always the same two people? And when they get the email they need to go into the ticket and set the ticket owner, is that correct? - Hobbsy 8 years ago
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The email Need to be send when the new ticket is saved for the first time. Yes they are always the same two People, to receive this email, and they need the ability to set a new owner for the ticket to make sure the right Person is working on that issue. - BEJNo 8 years ago
Answers (1)
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Posted by:
grayematter
8 years ago
You should be able to modify the instructions at http://www.itninja.com/question/email-ticket-owners-label-on-new-unassigned-ticket to get your desired results.
