Archive Report with Comments

Is there a way to build a report to display all tickets that have been archived and also display the details of the archived tickets?

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Answers (1)

Posted by: chrpetri 1 year ago
Blue Belt

You can use the report wizard to access archived tickets the same way like active ones by selecting the appropriate "Topic".
You'll see a separate topic for each queue of your service desk, they are alle named "Archive Ticket: <Queue Name Here>":


The tickets' comments are avaliable for output, you can select them in the next wizard screen "Fields to display":


If you want a more custom report you can access the archived ticktes and all details by selecting from these tables:


All other related tables are the same as for active tickets. Good news: the field names are the same as in the active tables, so you probably just need to switch table names, but not field names.

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