Assign Tickets to Different IT Technicians in Systematic Way
Hi all,
I have Dell KACE K1000, the owner in my queue are 6 IT technicians. I already create a label for them, and the lablel members are the owners for the queue.
Now, After the user creates a ticket, I want to assign this ticket to the first person in the queue, the next ticket for the second, and so on...
How to make this rule applies on my queue ?
Thanks in advance.
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Answers (1)
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Posted by:
jknox
10 years ago
There isn't a built in utility for this, but some discussion exists on the subject:
http://www.itninja.com/question/auto-assign-tickets-in-a-round-robin
http://www.itninja.com/question/k1000-round-robin
http://www.itninja.com/question/round-robin-in-k1000-helpdesk
Comments:
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Beat me to it jknox - nshah 10 years ago
