KACE Product Support Question
Auto-Assign Service Desk Ticket Upon Closure
05/25/2018 696 views
I'm looking for a way to avoid tickets being closed as "Unassigned" when a tech forgets to assign it to his/herself. I'd like the ticket to automatically assign to whomever changes the resolution code to "closed" and saves/closes that ticket. Is there a ticket rule I can set up to do this?
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