Auto-Assign Service Desk Ticket Upon Closure
05/25/2018 547 views
I'm looking for a way to avoid tickets being closed as "Unassigned" when a tech forgets to assign it to his/herself. I'd like the ticket to automatically assign to whomever changes the resolution code to "closed" and saves/closes that ticket. Is there a ticket rule I can set up to do this?
There are no answers at this time