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we recently created a new email address reportspam@company.com which just forwards the emails to the helpdesk email. What I want to do is whenever someone sends an email to reportspam@company.com, I want it to be auto categorize and not send the submitter a the confirmation they receive about opening a new ticket.
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You would probably be better off creating a separate queue for these. 
Answered 02/07/2018 by: chucksteel
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You can't really do this as the category that is selected when an email ticket is logged is the default one shown in the queue configuration. If you are forwarding the email you may be able @Category= in the email to set a value
Answered 02/05/2018 by: Hobbsy
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