Automatically update submitter when ticket is send in as mail
Hello fellow K1000 users,
I have a question about people who are sending in tickets by mail. Now I want it to automatically fill in the person who sent it through mail, so that I don't have to fill that in.
If anyone can point me in the right direction, I'd be most happy.
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Posted by:
h2opolo25
9 years ago
This should be automatic if the user has an account in your KACE system. I have LDAP integration and whenever a user sends an email with a ticket the submitter automatically gets populated. If you have manual entered users you might need to update their info with a username and/or email if not already in there.
