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Bat file works manually but not from Kace

I have a bat file that install SecureZIP 14.00.0032, activates it, doesn't install the desktop shortcut as well as some other switches.
Thing is, when you run the bat file from the good ole double click. It is installs and everything is great. But when I zip it up, upload it to Kace and have it run the silent.bat file from the zip file. It doesn't work.
I have Override Default Install checked
Full Command line: silent.bat
and Don't prepend msiexec.exe checked.

Here is my bat file: sz140032ene64.exe /S /v"/qn PKDESKTOP=0 LICENSE_KEY=******************* PK_NO_CERT_REQUEST=1 PK_KEY_BACKUP=0"

I have also tried leaving Default installation checked and typing in all the switches there but still does not work.

Anyone have some suggestions or advice?

Asked 9 years ago 3789 views
5 Comments   [ + ] Show comments
  • Did you change the Execution to something other than "Disabled", which is the default setting? - rockhead44 9 years ago
    • Yes, the Execution is set to Anytime. I add my test PC to the Devices list and after it checks in, the status says Not Installed (1 of 3 attempts) and has stayed there for well over an hour. - Thomas86 9 years ago
  • What is your deployment window time? Something changed in a recent release and having the start and end times at 00:00 no longer works. You have to select 00:00 (+1 Day) for a 24 hour time window - rockhead44 9 years ago
    • My start time is 00:00 and end is 00:00 (+1 day) - Thomas86 9 years ago
      • I'm reaching here... Are the Operating Systems you are targeting set as options in the software Inventory record for that product? - rockhead44 9 years ago
  • Yep, Win 7 Pro x64 SP1 - Thomas86 9 years ago
  • Does the machine you are targeting show up at the bottom of the MI? If so, what does it say for the status after you attempt a deployment? Also, is the .bat copying to the machine when Inventory runs and not executing or never copying? - rockhead44 9 years ago
    • The status is still at Not Installed (1 of 3 attempts) for almost 2 hours now. How do I check if the machine is getting the files or not? - Thomas86 9 years ago
      • A Managed Install should create a new directory in the location
        C:\ProgramData\Dell\KACE\downloads - rockhead44 9 years ago
  • Yes, the zip file, and both extracted files have been downloaded locally to the test machined - Thomas86 9 years ago

Answers (3)

Answer Summary:
Posted by: jknox 9 years ago
Red Belt
1
Offhand, I'd guess you are running into issues with the user that the bat is running under.  MIs/kscripts use LocalSystem by default.  When you double click, it's running under whatever account you are logged in with.

You can test this with PSexec: https://support.software.dell.com/k1000-systems-management-appliance/kb/111788

If you need credentials to run the .bat, switch to an online kscript and use the runas function.
Comments:
  • I ran the test in your link and it did not complete so it is an issue with the localsystem user running the bat. - Thomas86 9 years ago
    • The localsystem account does not have a profile so lacks a desktop folder. You might also try adding ALLUSERS=1 to the msi commands so that the application installs for all users - assuming ALLUSERS is not already set to 1 in the internal MSI. - EdT 9 years ago
      • The install is not a MSI file. It is an exe. I tried extracting it with winrar but did not have an option. - Thomas86 9 years ago
Posted by: EdT 9 years ago
Red Belt
0
Are you sure it's not an MSI?  The switch /qn is specific to MSI installs, and also the property values are in the MSI format of all uppercase.  Open task manager and sort on the process name. Then run the install and watch for additional instances of msiexec.exe starting up.
Then check in c:\windows\installer for a newly cached MSI file with the date and time of the install....
Comments:
  • After starting the install, I watched the install shield running and it said "Extracing SZ140032enex64.msi". If I cant get winrar to extract the msi, what can I use? - Thomas86 9 years ago
    • Scratch that. I just let the install shield sit while I went and found the msi file. Hopefully this will fix my issue. - Thomas86 9 years ago
      • That's pretty much the generic approach - don't need to waste time with winrar when running the exe until the first dialog appears will generally allow you to harvest the MSI from the temp folder. So clearing the temp folder before you start will save a lot of hunting! - EdT 9 years ago
Posted by: Thomas86 9 years ago
Senior White Belt
0
Thank you EdT. Found the MSI file, changed up my bat to reflect that and it worked like a charm.

Thank you all for you help!
 
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