/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Can a user respond to an email

11/20/2018 394 views

is it possible for a user to respond to the email they are sent, with comments that then get appended to the KACE Ticket. Some systems (e.g. Zendesk) allow the user to add comments above the line which then get appended back into the ticket.

0 Comments   [ + ] Show comments

Comments


All Answers

1

Simple answer:
Yes. This is the default behaviour.


But in addition you can fully manage the helpdesk using emails.
The admin guide shows you many ways how to handle that, it is slightly too much for a comment here.

Answered 11/21/2018 by: Nico_K
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ