KACE Product Support Question

Can I add summary field when using Email on Events option

06/17/2016 1412 views
I set up a queue for our maintenance department.  Pretty straight forward and simple.  I want to use the built in email on events option when their supervisor makes one of them an owner.  I edited the Ticket Modified option to include some custom information like location, building, etc...but I don't see an option to add the summary.  We sort of just want the maintenance person to just look at their email and read everything they need right away.  I don't want to create custom email rules because we have a few maintenance people and I would need to create a rule for each of them.
0 Comments   [ + ] Show comments


Community Chosen Answer

If $ticket_summary doesn't work then I would assume that when they introduced the summary field they forgot to create the corresponding variable for tickets. Hopefully the variable works but the documentation wasn't updated. Either way I would submit a support ticket for a possible bug.

Answered 06/20/2016 by: chucksteel
Red Belt

  • Any update on whether this token works or is it still a bug?

All Answers

This content is currently hidden from public view.
Reason: Member has been banned from the site banned by admin For more information, visit our FAQ's.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ