Best Practices Question
Can you Archive an entire queue you no longer use?
We have a KBOX1100 and are using the Service Desk feature. (K1000 Systems Management Appliance v5.5.90545)
We have a queue that we used while we were transitioning to KACE from another ticketing system... and while we don't want to just dump the data that we have in the queue, we no longer actively use the queue for ticketing. Is there a way to Archive an entire queue and take it offline and then be able to get it back online if we find we needed to get back to a piece of data for research purposes?