Configuring Service Desk emails

I have set up an Email rule that notifies the techs of any newly created Service Desk ticket. The Email goes to a distro list of which I am a member. Since the upgrade to 9.0.260 myself and a couple of other people no longer get the Email notifications. The group membership has not changed and our accounts have not changed. This is not affecting all of the users in the group. I don't know of any other change that was made to the system. 

Has anyone else seen this? Is there something specific, maybe in AD, that I should be looking at?

Thanks for the help.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Hobbsy 2 years ago
Red Belt

I would log that as an issue with Support, if nothing has changed then there is likely a bug, or "undocumented feature"

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ