Create a ticket rule to email a distribution list when ownership is changed to certain owners.
Topic says it all guys
Create a ticket rule to email a "distribution list" when Ticket ownership is changed to a certain owner.
Thanks people
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Posted by:
Hobbsy
3 years ago
I'm not sure you will be able to do this using KACE functionality as typically in a rule you can only access a single data item that is an email address (singular). However if you create a mailing list in your email settings that is also set to look like a single email address then in effect, KACE handles the email sending and your mail server will distribute.
Comments:
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Hi Hobbsy.
Forget the Distribution list.
I need a custom ticket rule to email an LDAP user when ticket ownership changes to a certain admin. - akmagnum 3 years ago
