KACE Product Support Question
Create custom report for service ticket using keywords located in the summary or comments sections
We are trying to get a report done where it shows a specific keyword or words either in the "Summary" or "Comments" section of a ticket in the service desk.
Anyone help me with that? I am not a SQL guy, but get the idea of it. The guy that was our KACE expert got another job and I am have put in charge of KACE now.