KACE Product Support Question
Create Parent Child relationships through email
10/13/2015 1258 views
Earlier I submitted a question about updating custom fields through email, I learned that by writing the custom label name I could update custom fields but I am not able to set certain fields through email like the Parent_ID even though the value is set to User Modify. As a workaround, I created a custom field that is called Parent_Ticket and upon ticket save I set the Parent_ID to be the value captured in the Parent_Ticket field.
Is my current method the best way to accomplish setting a parent child relationship? Is it at all possible to set Parent/Child relationship through email?
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