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KACE Product Support Question


Create tickets for all users in label

02/19/2015 1337 views
We need to have all our users sign a new computer use policy.
I'd like to use KACE Service Desk to do this, however, I really don't want to manually create 100+ tickets, if I can help it.

Is there a way to build a process, or anything else, that I can create the same ticket contents for all users in a given label?

For example,
Create ticket for all users in GROUP1 with the intent of having them read/agree/sign to the related KB article.
Or however else we can put the content in. Attachment, copy/paste is fine.
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The service desk rules aren't good for creating tickets, really. I would probably try to accomplish this by using a script outside of KACE that would create the tickets via email. Using the @variable syntax you can control ticket fields, for instance:

@CATEGORY=PolicyUpdate
@PRIORITY=Medium

Depending on your mail server configuration you should be able to create a script that will appear to send the emails as the submitter. I'm not sure if you can set the submitter through @SUBMITTER but you could try that if the email system doesn't allow this. Text entered after the variables will be included as the first comment on the ticket.

Answered 02/19/2015 by: chucksteel
Red Belt

  • I was afraid of that.
    I'll see what I can do. Thanks!
 
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