Miscellaneous Question

Creating a Purchase approval workflow

04/09/2020 208 views

I am trying to create an approval for Purchasing assets.  I have tried multiple times but am running into an issue.

I created the workflow with a 2 step approval.  The first one is for the submitter's manager and it works great.  The manager gets the email and approves it.

I am trying to set up a second approval for the manager's manager and that is where I am having an issue.  It won't allow me to leave the Approval Step 2 blank so that the original manager can place a name in it for approval.  If there was a selection for submitter's managers manager, it would probably work great, but...

I contacted KACE and they said I needed to place all of the names in Approval Step 2, which I did.  However, it goes to all of the personnel that I put in there, not just the one that needs to approve it, so I am back to square one.

Any help would be appreciated.

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All Answers


Do you populate the manager in the user table? If so, then you should be able to use a custom ticket rule to send the notification to the manager's manager.

Answered 04/10/2020 by: chucksteel
Red Belt

  • We do, is there a link to figure out how to setup a ticket rule like that. I will research on my own, but makes it easier.

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