Custom email and category rules
I am currently trying to figure this out. I want to create a category in an existing queue that when used sends out a notification email to a set number of users. I also would like it to display the ticket summary and be able to have the users make changes (Approve\Disapprove) through the email. I have ticket rules for the queue that I do not want to change, I just want this to work for the category.
Ticket opened using category (IE Issues queue-Bulletin)--
email sends out to specific users (UK-Japan-CAN office)---
email contains ticket summary--
User able to approve or deny though the email.
Thanks for any help.