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Custom Ticket Rules in Html

We are looking to modernize the email notifications from the simple plain text. The Help Desk Email Notifications are already configured with Html/Markdown but we are using the default Custom Ticket rule for Email new tickets. This is a plain text default notification that techs use. However we have other queues that staff use and would like a clean formatted template.

I cannot find any info on how to pass html or markdown(why?). Any custom email event just looks plain ugly.

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Answers (2)

Posted by: h2opolo25 8 years ago
Red Belt
0
Ticket rule emails do not allow markdown/html code. You need to remember. KACE stands for Konsistency!

Comments:
  • Well they should have named them Kustom Ticket Rules.. - jaydenrussell 8 years ago
Posted by: kpm8 7 years ago
Second Degree Blue Belt
0
You can vote it up here: https://kace.uservoice.com/forums/82699-k1000/suggestions/7016256-allow-html-markup-in-custom-rule-email-results
 
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