Customize All Emails

Hi! Good evening! Guys Are you okay? Hope so. The links sent by email via Menu: Customize All Emails started to not work anymore In which inside the message I am directing the link: http://empresa/userui/ticket?ID=$ticket_id referring to $ticket_id - requested. When we click on the link generated for the Ticket.. this link changes to: http://empresa/userui/ticket?ID=%24ticket_id Not opening the direct link with the selected Ticket. Has anyone gone through something similar?

0 Comments   [ + ] Show comments

Answers (4)

Posted by: JordanNolan 1 year ago
10th Degree Black Belt

%24 is the HTML code for the $.  Do you have any new SPAM filtering systems that convert links in your emails to a protected link?  Mimecast and others will do this and it can cause this type of issue.

If you do have this type of service, I would whitelist your helpdesk email so it does not convert the links.

Posted by: BRUNOPEREIRA 1 year ago
Senior White Belt
Good Morning! JordanNolan - alright? thanks for the feedback, this problem is occurring as soon as I save the link inside the form in kace.... for some reason, the $ symbol automatically changes to %24.it was working and stopped by itself.. could it be something in the database?

  • When editing the link, click the Link icon (looks like a chain) to edit the link. Don't just use the editor window. See if that helps. - JordanNolan 1 year ago
  • I'm following exactly this procedure and even so the link shows %24 and corrects when changed, very strange this happens - could it be something in the database referring to this queue? - BRUNOPEREIRA 1 year ago
Posted by: BRUNOPEREIRA 1 year ago
Senior White Belt

Posted by: walkerl 9 months ago
Yellow Belt

I have this problem too but it only affects one queue. I opened a support ticket.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ