/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Different KBs for Different Servicedesk Queues?

04/16/2015 1424 views

Hello,

Is it possible to have a different knowledgebase for different Servicedesk queues? E.g. one for IS queue and one for an HR queue?

Thanks.

0 Comments   [ + ] Show comments

Comments


All Answers

2
KB articles are assigned by User Labels so you could create two labels, IS and HR and assign those labels to the user account and then when creating the article, decide who can see the article on the USER portal side, IS or HR. 

If the users have admin rights, they will see all the articles. 


Answered 04/16/2015 by: nshah
Red Belt

  • Hello,
    Thanks for the suggestion and this works well separating the KBs on the user portal side. However, I've tried a similar approach for the IS & HR staff logging the calls and it doesn't separate the KBs for the different queues.
    Any ideas for this?
    • If you have given them rights to the admin side of the kbox, you can't hide articles from anyone.
      • Hello,
        They're not admins, just IS or HR Servicedesk Operators.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ