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Email different reply for tickets submitted on the weekend

Hi,

It has been asked that we send out a different ticket submission email when a ticket is created on the weekend.

They want the email to state that the helpdesk is closed and the ticket will be looked at on Monday.

Is this possible?

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Answers (1)

Answer Summary:
Posted by: MacDude 9 years ago
Fifth Degree Brown Belt
0
This would require Ticket Rules. 

See this ITNinja Article: http://www.itninja.com/blog/view/adding-business-hours-table-to-kace-for-calling-upon-in-ticket-rules-and-easy-maintenance

Also:
Check out the existing requests for this feature: http://kace.uservoice.com/forums/82699-k1000?query=hours

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