/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Email from for service desk showing email address, not queue name

02/13/2020 217 views

Hey Everyone,


I'm not exactly sure how to word this, but I have several queues that I'm using, but the email address of the queue is coming through instead of the name of the queue "ie. Company Helpdesk".  Right now I am using a SMTP relay server, as it seems that it is usually the best way to work.  Does anyone have it working with a relay server, and what do I do to get it to work?


Thanks in advance!

0 Comments   [ + ] Show comments

Comments


All Answers

0

In the "Service Desk › Configuration › Service Desk Queue Email Settings -> YourQueueName"


You can set the  "Alternate Email Address (Email Alias): " to change the from field on outgoing emails from the Service Desk queue.

Answered 02/13/2020 by: KevinG
2nd Degree Black Belt

  • Whenever I change it, I just get The "Alt. Email Address" field is invalid.
    • What is the email address you use?
      • I have the regular email address as servicedesk@k1000.company.com
        the secondary I had as servicedesk@companyemail.com

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ