/build/static/layout/Breadcrumb_cap_w.png

Email notification of new tickets only from users as opposed to admins

Howdy all,

Currently in our KACE ticketing system users call us and we create all the tickets manually in our admin portal.  We're about to change to users logging into the KACE user portal to create their own tickets.


Under "Email on Events" for this queue I've had to turn on "New Ticket Via Portal" for Queue Owners so we get emails when users create tickets.  That's the good news.

The bad news is, now we also all get emails whenever any of us (the queue owners who are all admins) create tickets in our admin portal.


Is there any way to set things where we would all get emails when a user creates a new ticket in their portal as opposed to when an admin or queue owner creates one in their portal?


Thanks


0 Comments   [ + ] Show comments

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ