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KACE Product Support Question


Email notifications not working

01/15/2015 2442 views
Hello,

 I can email a ticket if I select email ticket. When a ticket is closed, only the owner is notified. ALL email notification check boxes are checked. Receiving no email notifications, owner or otherwise, on ticket update, work update, ect.

A little background:::::: everything seemed to be working until I changed the name of the kbox from kbox to helpdesk. Then changed the name back to kbox. Things like SSO quit working, passwords seemed to have been deleted. Everything is working except the email notifications on ticket changes.

Any ideas??
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