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07/11/2019 104 views

Hi people.

I have started to setup the ticketing system in our company.

I seem to be able to only get emails to "owners" when the tickets are closed.

But the owners don't   get an email when the ticket is created.

And the "Submitter" doesn't get an email when there is a "status" change

in the tickets.

I have all the events Ticked to send the mails, but nothing happens.

2 Comments   [ + ] Show comments

Comments

  • Do all the other Email on Events work correctly?
  • Here's a KB about email issues, if you haven't already seen it: https://support.quest.com/kace-systems-management-appliance/kb/190291/email-issues-checklist

There are no answers at this time