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KACE Product Support Question


Email on ticket change?

05/18/2010 2482 views
Can anyone help me craft two helpdesk email alerts?

First: On any ticket change -- I would like the change emailed to a user (supervisor), ie, status change, owner change, comment added.

Second: On any ticket change that is unassigned, or owned by me, do the same as above.

Thanks!
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Both of these requests sound like simple variations on this FAQ:
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=8&id=613&artlang=en

In the first case you take away the criteria of looking for ticket created

In the second case you build on the first to add tickets where owner_id matches your criteria
Answered 05/18/2010 by: GillySpy
7th Degree Black Belt

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